Ask us to delete your data.

How to make a request

Please include

• The name of the app.
• The email address or username associated with your account.
• Whether you want your entire account deleted, or onlyspecific data — and if so, which.

We may email you back to confirm the request came from you. That is the only thing we use the request for, and it is the only way we can be sure we are not deleting someone else's data on request.

How long it takes

We acknowledge

Within 5 business days of receiving your email.

We complete deletion

Within 30 days of confirming the request. Most are done well before that.

We confirm to you

By email, once the deletion has been carried out.

What gets deleted

When you ask us to delete your account, we remove the data we hold that is tied to it. Depending on the app, that includes:

• Your account record, including email address and any display name.
• Content you created in the app — entries, logs, tracked history, settings, and preferences.
• Any profiles you created for other people, such as a child profile.
• Device identifiers and push notification tokens linked to you.
• Any support correspondence you ask us to remove along with it.

Deletion is permanent. We cannot restore an account or its contents after the request has been completed, so please export anything you want to keep first.

What we keep, and why

A small amount of information survives a deletion request because the law requires it or because we could not prove we honoured your request without it. We keep the minimum, for a fixed period, and we do not use it for anything else.

Purchase and transaction records

Required for tax, accounting, and audit obligations. These are held by Apple or Google as the merchant of record; we retain only the minimum record needed to reconcile them.
Kept for: 7 years.

Records of the deletion request itself

Retained so we can demonstrate the request was received and honored if a regulator asks.
Kept for: 2 years.

Backup copies

Encrypted backups roll off on a fixed schedule. Deleted data stays in a backup until that backup expires, and is not restored to production.
Kept for: Up to 90 days after deletion.

Which apps this covers

This page covers Symptom Kids, Daily Connection, KidEarn, and Think Again — every app published by Arete Ventures LLC that supports user accounts.

• Symptom Kids privacy policy — what Symptom Kids collects and how long it is kept
• Daily Connection privacy policy — what Daily Connection collects and how long it is kept
• KidEarn privacy policy — what KidEarn collects and how long it is kept
• Think Again privacy policy — what Think Again collects and how long it is kept

Purchases and subscriptions

Purchases are handled by Apple or Google, not by us. Deleting your data here does not cancel a subscription and does not issue a refund. Manage those in your App Store or Google Play account settings, then send this request.